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FAQ


HOW DO I CONTACT YOU?

There are lots of ways to get in touch, complete the form to contact us online or send us an email: contact@buymodest.com (GMT)

DO YOU HAVE A SHOP I CAN VISIT?

No, we don't have a store, we are an online retailer only. However we are often at shows and events throughout the year so sign up to receive email newsletters or follow us on social media to be in the know.

CAN I PRE-ORDER OR RESERVE PRODUCTS?

We are unable to reserve items or accept pre-orders. To keep up to date on new products and offers sign up to receive email newsletters or follow us on social media.

CAN YOU TELL ME WHEN A PRODUCT IS RESTOCKED?

We are unable to contact customers with notifications of product stock updates. The best way to keep up to date on our products is to sign up to receive email newsletters or follow us on social media.

WHEN DO YOU RELEASE NEW PRODUCTS?

We frequently release new products into our range online, the best way to keep up to date on our products is to sign up to receive email newsletters or follow us on social media.

HOW DO I CHANGE THE CURRENCY I WANT TO USE?

On a desktop computer, in the top right hand corner of the header on our website there is a menu to select from three currencies. If you are using a mobile device select the 3-bar icon on the left and then choose currency from the menu, it's on the right. We offer our products in British Pounds, Euros and US Dollars.

I HAVE SEEN A PICTURE ON YOUR SOCIAL MEDIA BUT I CANNOT FIND THE PRODUCT ON THE WEBSITE.

All our products advertised on social media will be displayed and available for sale on our website should they be in stock. If you cannot find an item on the website it is likely that it has now sold out.

WHAT SIZE SHOULD I ORDER?

Our products are available in different sizes and lengths. To measure the most suitable length, we advise measuring from your shoulder to hem/where you would like the dress to fall.
Our garments are constructed according to standard UK Sizing. For more detail take a look at our Size Guide. We recommend measuring your bust/waist/hips in inches and then comparing these measurements against our size chart to find out which size would be the most suitable for you. Please note, the measurements on our size chart are body measurements and not garment measurements.

I'VE NOT RECEIVED A NEW PASSWORD

Please check your spam/junk folder. If you requested a new password but still do not have a link to reset your password, please contact us and a member of our team will contact you to investigate.

I CAN'T LOG IN

If you are having trouble logging into your account please try resetting your password and if you are still having issues then do not hesitate to contact us.

CAN I CANCEL MY ORDER?

We begin processing your order once complete very quickly, which means we are unable to make changes to an order once it has been placed. Please contact us as soon as possible if you want to cancel an order and we will make every effort to retrieve your order from our process and dispatch queue. However this is not guaranteed. You can of course return your order once your receive it.

CAN I CHANGE MY ORDER?

We begin processing your order once complete very quickly, which means we are unable to make changes to an order once it has been placed. Please contact us as soon as possible if you want to change your order and we will make every effort to retrieve your order from our process and dispatch queue. However this is not guaranteed.

I'VE RECEIVED THE WRONG ITEM

Please contact us as soon as possible and we will investigate. Please provide your order number and details of what is wrong with the items you have received. You will need to return the incorrect item to us and we will immediately dispatch a replacement.

MY PRODUCT IS FAULTY

Please contact us as soon as possible and we will investigate. Please provide your order number, product name and description of the fault.

WHERE CAN I FIND MY ORDER HISTORY?

Visit your account to see all of your order history. Please note, our website was updated on 11 May 2018 and in accordance with our data protection policy not all details may have been imported. Please contact us with your order number and order details should you need more information regarding an order placed prior to 11 May 2018.

DO I NEED TO PAY CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the parcel arrives in the destination country. Any charged on a parcel must be paid by the person receiving the goods. INAYAH has no control over these charges and we are unable to indicate what the cost will be, as customs policies and import duties vary widely from country to country. 
We suggest contacting your local customs office who can assist by giving you and indication of current charges before you complete your order, so that you are not surprised by charges you were not expecting once your parcel is delivered. Please take a look at our delivery information for more details.


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